Privacy Policy

This Privacy Policy outlines how Xprime® Gaming Equipments ("Xprime," "we," "our," or "us") collects, uses, protects, and discloses your personal data when you visit or make a purchase from our global website. By using our website and services, you agree to the collection and handling of your data as described in this policy.

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1. Information We Collect

We collect information directly from you, automatically through your device, and via third-party service providers.

Order & Account Details: Name, billing address, shipping address, email address, phone number, and account login credentials.

Payment Information: Credit/debit card numbers and payment processing details. Payment transactions are processed directly through certified, PCI-DSS-compliant payment gateways; we do not store full raw payment card credentials on our servers.

Customer Support Data: Information you provide when contacting our support channels, submitting warranty claims, or participating in product feedback surveys.

Technical & Usage Data: IP address, browser type, operating system, time zone settings, referring URLs, pages viewed, clickstream behavior, and interaction metrics collected via cookies and tracking pixels.

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2. How We Use Your Information

We process personal data to fulfill our contractual obligations, comply with statutory requirements, and improve our services:

Order Fulfillment: Processing transactions, arranging global shipping and customs clearance, and delivering gaming chairs, desks, and accessories.

Customer Care: Handling warranty claims, post-sale inquiries, returns, and order tracking notifications.

Security & Fraud Prevention: Verifying transactions to protect against fraudulent charges and unauthorized account access.

Marketing & Communications: Delivering newsletters, product launches, and promotional campaigns (only with your explicit opt-in consent, where required by applicable law).

Platform Optimization: Evaluating site traffic patterns and user journeys to improve site performance and checkout conversion rates.

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3. Legal Bases for Processing (GDPR & International Compliance)

If you reside in the European Economic Area (EEA), the United Kingdom, or Turkey (under KVKK), we process your data under the following legal frameworks:

Contractual Necessity: Processing required to fulfill purchases, deliver orders, and administer accounts.

Legal Obligation: Maintaining transaction logs for tax, accounting, and consumer protection authorities.

Legitimate Interests: Fraud detection, network security, and analyzing user experience metrics.

Consent: Specific instances where explicit consent is gathered, such as promotional email marketing or non-essential cookies.

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4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal data. We share information solely with trusted third parties necessary to operate our global business:

Logistics & Warehousing: International and domestic freight carriers (e.g., DHL, FedEx, UPS, local courier partners) for delivery fulfillment.

Payment Processors: Authorized banking partners and payment service providers.

IT & Cloud Infrastructure: Web hosting platforms, database managers, and analytical tools (e.g., Google Analytics).

Legal Compliance: Judicial authorities or law enforcement agencies when compelled by subpoena, court order, or applicable law.

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5. Cookies and Tracking Technologies

Our website uses session and persistent cookies, web beacons, and pixels to operate essential store features (e.g., shopping cart persistence), analyze site usage, and serve relevant advertising. You can manage or block non-essential cookies via your browser settings or our website's cookie consent banner. Disabling certain cookies may limit site functionality.

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6. International Data Transfers

Because Xprime operates globally with headquarters in Turkey, your data may be transferred to, stored, and processed across international borders. When transferring data across jurisdictions, we implement recognized transfer mechanisms—such as Standard Contractual Clauses (SCCs) approved by the European Commission—to ensure your personal data remains subject to strict protective standards.

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7. Data Retention and Security

Retention: We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, address warranty periods, or satisfy statutory tax and commercial archiving requirements.

Security: We employ physical, technical, and administrative safeguards, including SSL/TLS encryption for all data in transit, firewalls, and restricted administrative access protocols.

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8. Your Data Rights

Depending on your geographic location, you may have the following legal rights regarding your personal information:

Access: Request a copy of the personal data we hold about you.

Rectification: Request correction of inaccurate or incomplete records.

Erasure ("Right to Be Forgotten"): Request deletion of your personal data, subject to ongoing legal or regulatory obligations.

Restriction & Objection: Object to or restrict the processing of your data for direct marketing or analytics.

Data Portability: Receive your personal data in a structured, commonly used, and machine-readable format.

To exercise any of these rights, contact us using the details below. We verify applicant identity prior to fulfilling data requests.

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9. Contact Us

For questions, requests, or privacy-related complaints, contact our Data Protection representative:

Entity: Xprime® Gaming Equipments

Email: info@xprime.com.tr

Phone: +90 850 302 1083

Address: Home City Avm, Sanayi Mahallesi E5 Bağlantı Yolu Bulvarı, No:20/172 Kat:1 Mağaza:172, Pendik / İstanbul / Türkiye